Frequently Asked Questions
We want you to feel safe and relaxed and we know you will have many questions. Here are a selection of the most frequently asked questions that may concern you the most.
What are your opening times?
Our Bar it is open between 12 noon and 11pm, Monday to Friday.
We have made changes to our restaurant service times:
Lunch is served between 12 noon and 4pm, Monday to Saturday
Dinner service is 5pm till 9pm
We are offering freshly made scones, homemade biscuits and cheese plater between 4pm & 5pm.
We have introduced a Garden Menu for alfresco dining
Lunch will be available between 12noon and 4pm, Monday to Saturday
Dinner will be served between 5pm - 8pm
Sunday Lunch Menu will run all day, in the Restaurant between 12noon and 9pm and the Garden Sunday Lunch Menu between 12noon and 6pm.
Do I have to reserve my table?
We have reduced the number of tables in our restaurant to help maintain social distancing.
To avoid disappointment we are highly advising to reserve your table in our restaurant especially during weekends.
If you would like to order from our Garden Menu which is served in our outside areas operates on first come first served system.
How do we place our order?
We are providing table service in our restaurant.
In our outdoor area we will encourage people to order and pay via our mobile App from our Garden Menu.
Your drinks and food will be delivered to your table, to help us keep you safe and minimise contact we will require that before your departure you will dispose of used plates into bins provided and bring your used glasses to our drop off point.
Do your staff wear PPE?
All members of our team are required to wear a face covering at all times. We have also made available upon request protective eyewear, visors and gloves.
Our kitchen staff and housekeeping staff are required to wear adequate PPE at all times.
Do you provide hand sanitisers for customers?
We have invested in sanitising stations in all areas of the Inn which are available for our staff and customers.
We require our customers to sanitise their hands before entering our establishment as well as before entering toilets.
How do you keep the pub clean?
We have scheduled regular cleaning and sanitising of all high contact areas including toilets.
Tables will be cleaned and sanitise after each use.
In addition our restaurant and common areas will be deep clean every morning.
How do you protect your staff?
We have provided training to every member of staff in regards to newly developed policies so that they are aware of responsibility towards their work colleagues and visitors.
Every member of staff is required to complete health assessment on their arrival.
We will endeavour to have staff working in consistent teams. We have installed protective screens at our tills to protect our staff. Customers are required to use designated areas at reception and at the bar.
We have equipped our staff will personal hand sanitiser as well as making available additional hand sanitising / hand washing station behind the bar.
We assign our staff to a specific sections during their shifts.
We have created a specific Risk Assessment for the kitchen area in which we have included that every member of kitchen staff is being allocated to their station to prevent crossover during service.
The kitchen door will be propped open to allow air flow and reduce hand contact point.
What measures have you taken to ensure safety for visitors?
We have reduced the number of tables in our restaurant and outside are to maximise the space around diners.
We have located hand sanitising stations throughout the establishment so please feel free to use them.
We have introduced signage to guide our customers.
We have scheduled regular cleaning and sanitising of high contact areas. Tables are cleaned and
sanitised after each use.
We have duty managers and safety officer to overlook day to day operations and make sure high standards of health and safety are followed at all times.
Which menus are available?
Breakfast will be served between 8am and 9:15am for our hotel guest and non residents. Booking is necessary.
We have created new Summer Menu for our restaurant. It is served between 12pm - 4pm for lunch and for dinner between 5pm - 9pm Monday to Friday. On Sunday we will be serving 12pm to 9pm.
We also have Garden Menu for alfresco dining which will be served in take away containers.
You can order from that menu from 12pm to 4pm, from 5pm to 8pm Monday to Friday and on Sunday from 12pm to 6pm.
Are your menus shared between to multiple customers?
Our Menus will be a single-use and recyclable.
In the very near future you will be able to order via our mobile app or QR code.
Will customers have to queue to enter the Horse and farrier?
Due to reduced capacity of our restaurant, and to ensure that we can operate within social distancing safely, it is possible.
We highly advise booking your table in advacnce, which helps us to minimise the possible queue.
Where possible, external areas will be marked for customers to queue safely.
One entry point will be use at all times, with separate exit point. There will be hand sanitiser station at the entrance and throughout our Inn.
Is your outdoor area set for social distancing?
All our tables in the outside area are set up with this same social distancing measures as internally.
We have introduced a one way system to help us keep you safe and we provide signage for guidance.
To avoid congestion smoking won’t be permitted around any entrance / exit doors.
Which payment methods do you accept?
We will encourage our customers to use contactless payment where possible however we will accept cash as well.
For outdoor ordering we encourage you to use our App to place and pay for your order.
Those customers with Horse and Farrier gift vouchers which have expired during the lockdown period (or are close to expiring) are advised that the expiry date was extended.
How check in will be managed in reception area?
Upon arriving in our establishment we send an email with all the peccary information and asking to fill in the form to confirm that they are not experiencing any Covid symptoms.
Prior to arrival of our guest all bedrooms are deep clean, including use of Ozone generating machine, to ensure we are as hygienic and safe as possible. Our housekeeping team will seal the door with a sticker after cleaning the room.
We are requesting our guest to check in solo and collect keys from reception. You will be provided with a welcome pack with all the useful information in regards to payment and checking out, to reduce check in time and help guests to follow social distancing.
We have invested in sanitising stations throughout the building so please feel free to use them.
What you will do if guest is suspected to have Covid 19 symptoms ?
If a guest presents with symptoms of COVID-19, or is asymptomatic but declares the need to self-isolate, he/she will be advised to check out and return home to self-isolate, in accordance with government guidance.
If the guest shows symptoms of the virus, has breathing difficulties or where there is potential risk to life, the hotel team will follow government-provided COVID-19 protocols.